Refund Policy

1. Website Purchases

Purchases made on our website are sold through Link, the merchant of record operated by Stripe. Link handles payment, tax, invoices and receipts, and the charge appears on your statement beginning with “LINK.COM*”, followed by “WITHJUMPSEAT.COM”. Your final total, including any applicable tax, is shown before you confirm a purchase. Your purchase is also subject to Link’s terms, together with this policy.

Subscriptions bought through the Apple App Store are billed by Apple and are subject to Apple’s refund policies. App Store refund requests must be made to Apple at reportaproblem.apple.com.

2. When Refunds Are Available

Refunds are provided where required by applicable law, including:

• statutory withdrawal or cancellation rights. For example, consumers in the European Union, the EEA, Switzerland, and the United Kingdom may have a right to withdraw within 14 days of purchase, subject to the conditions and exceptions set out in applicable law;
• billing errors, such as a duplicate charge or a charge made after a subscription was cancelled; and
• failure to provide the service, where Jumpseat World is not provided as described and we cannot resolve the problem within a reasonable time.

We do not provide refunds for change of mind, for partially used billing periods, or for time remaining in a billing period after cancellation, unless applicable law requires otherwise.

Because Link is the merchant of record, Link may also issue a refund under its own support policies, in certain cases within 60 days of purchase. This policy does not limit those refunds, and it does not promise one in any particular case.

When a refund is issued, access to Jumpseat World for the refunded period ends.

3. How to Request a Refund

To request a refund, contact Link support at support.link.com or use the link in your Link receipt. You can also email us at hello@altitute.com from the email address linked to your Jumpseat account; include the date and amount of the charge, or forward your receipt.

Approved refunds are returned to the original payment method.

4. Cancelling Your Subscription

Jumpseat World subscriptions renew automatically until cancelled. You can cancel:

• in your Link account at app.link.com, where you can also update your payment method and see your order history;
• from the subscription settings in the Jumpseat app; or
• by emailing us at hello@altitute.com from the email address linked to your Jumpseat account.

Cancellation takes effect at the end of the current billing period. You will not be charged again, and you keep access to Jumpseat World until that period ends. Cancelling does not delete your account, flights, or travel history.

To avoid being charged for the next billing period, cancel before your renewal date.

5. Fraud and Chargebacks

We will not issue refunds where there is evidence of fraud, refund abuse, or other manipulative behaviour.

Please contact Link support or us before disputing a charge with your bank or card issuer. Access to Jumpseat World may be suspended while a chargeback is reviewed.

6. Your Statutory Rights

Nothing in this policy excludes or limits any rights you have under applicable consumer protection law.

7. Changes to This Policy

We may update this Refund Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

8. Contact Us

For questions about this Refund Policy, please contact us at: